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Privacy Policy

Last Updated:

August 22, 2025

Privacy Policy

1. Introduction

Tahi Studio Limited ("Tahi Studio", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tahi.studio, use our client dashboard, or engage with our services. We process all personal data in compliance with New Zealand's Privacy Act 2020.

2. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Your first name, last name, and company name.
  • Contact Data: Your email address and billing address.
  • Financial Data: While we do not store your full payment card details, our payment processors (Stripe or direct bank transfer) do. We may have access to billing address and bank account information to process payments.
  • Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our Website.
  • Usage Data: Information about how you use our Website and Services, collected via analytics tools.

3. How We Collect Your Data

We collect data through:

  • Direct Interactions: When you fill in forms on our Website, purchase a service, or communicate with us via email.
  • Automated Technologies: As you interact with our Website, we automatically collect Technical and Usage Data through cookies and similar technologies. Our cookie banner provides notice of this collection.
  • Client Dashboard Usage: When you use our client dashboard, we collect Usage and Technical data to monitor performance, track conversions, identify technical issues, and improve our services.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage your access to our Services, including your client dashboard.
  • To process payments and manage your account.
  • To communicate with you about your projects and our services.
  • To improve our Website, services, and marketing.
  • For marketing communications, which you can opt-out of at any time.

5. Disclosure of Your Personal Data

We do not sell your personal data. We may share your data with the following categories of trusted third-party service providers who help us operate our business:

  • Client Portal & Project Management: ManyRequests (client dashboard), Google Workspace (email, file storage, documents), Figma (design collaboration), and Loom (video communication).
  • Payment Processing: Stripe (for credit card payments) and our banking partners (for direct bank transfers).
  • Marketing & CRM: MailerLite (for email marketing).
  • Analytics & Advertising: Google Analytics, Google Tag Manager, Google Ads, and Matomo (to understand website traffic and ad performance).
  • Affiliate Program Management: Rewardful (to manage our affiliate program).
  • Process Automation: Zapier (to connect and automate our software tools).
  • Subcontractors: We may share necessary project information with vetted subcontractors who are bound by confidentiality obligations.
  • Legal Authorities: If required by law or to protect our legal rights.

6. International Data Transfers

Many of our third-party service providers are based outside of New Zealand, which means your data may be transferred internationally. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, even when it is transferred to other countries.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These measures include two-factor authentication and limiting access to your personal data to those employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for. To comply with our legal, accounting, and reporting requirements, we will retain essential client and project data for a period of seven (7) years after the completion of services or termination of your account. You may request the deletion of your data at any time, subject to our legal obligations.

9. Your Legal Rights

Under New Zealand's Privacy Act 2020, you have rights including:

  • The right to access: You can ask for a copy of your personal data.
  • The right to rectification: You can ask us to correct any inaccurate information.

You can access and update some of your information directly through your client dashboard. To exercise any of your other rights, please contact us.

10. Children's Privacy

Our services are not intended for and we do not knowingly collect data from individuals under the age of 18.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us at: business@tahi.studio